SOCIAL CAMPAIGN "100 PROBLEMS – 100 SOLUTIONS - 100 DAYS" GAINED A GREAT RESPONSE FROM THE PEOPLE OF KAZAKHSTAN
Social campaign "100 problems - 100 solutions - 100 days", initiated by the medical community with the support of the Ministry of Health has gained a great response from the people of Kazakhstan. Since the beginning of the campaign the Republican center for health development received more than two thousand proposals on further improvement of the healthcare system. Proposals were received on average every 10 - 12 minutes on the provided e-mail addresses.
Most of the suggestions were received from the public. Active participation in the campaign also took medical professionals and healthcare organizations. The campaign helped identify the most pressing issues of healthcare such as how to improve the organization of medical services, raising the status and improving the material conditions of healthcare workers, their legal protection, automation and computerization the processes of work, implementation of the electronic medical records, electronic queuing and support of new diagnostic methods. The activation of the population is caused by the fact that most of the proposals arose from the scarcity of information regarding medical services, patient rights and treatment strategies. Most of the proposals can be solved by carrying out awareness-raising work on site or through the Call-centers.
Part of the population appeal is not "strategic", but rather selective complaints against a particular organization or medical health professional, the solution of which is possible by examining the activities of the organization.
Recalling: social campaign "100 problems - 100 solutions - 100 days" was launched on January 31and gathering information ended on February 17 at 18:00. The aim was to identify the most urgent and pressing problems in health care for the population and the medical community. Through feedback we were able to learn about the most frequent difficulties encountered in obtaining medical services, which the public and healthcare professionals face every day.
The Republican canter for health development analyzed proposals and an action plan to address them was developed. The action plan submitted to the Ministry of Health for improvement and implementation. Now every participant of the action via the RCHD (www.rcrz.kz) website may get acquainted on-line with the proposed ways to resolve the identified problems by visiting the ink.